The port-in will take up to 2 working days for regular mobile numbers and up to 5 working days for landline and VOIP numbers.

First name and last name as listed on the phone bill.

Your address as listed on the phone bill.

Once you have the information below and have activated the Tello service, then submit your number transfer request from your Port-In page. For any issues beyond 48 hours, contact the Microsoft Support Team.To bring your phone number to Tello, you need to retrieve some porting information from your previous carrier and ensure that the number is still active. If you notice any issues with the ported numbers within the first 24-48 hours after the port is completed, contact the TNS Service Desk. To learn more, see What's the status of your port orders? Reporting Telephone Number Issues? Each port order status is listed in the Status column. To view the status of your port order, in the left navigation of the Microsoft Teams admin center, go to Voice > Port orders, and then select Order history. If your port request is rejected by the carrier, contact the TNS Service Desk for assistance. Your request is checked and updated daily, and you'll be notified of its progress and status in email. When we receive your port order, you'll receive an email that verifies your request. Review your order details, and then select Submit. To port/transfer more than 999 phone numbers or if you experience issues with the porting process in the Microsoft Teams admin center, you can manually submit a port order to the TNS Service Desk for your region. You have to also submit the order for it be processed.įor more information about LOAs to port/transfer existing phone numbers and additional documentation requirements, see Manage phone numbers for Calling Plan. On the Add numbers page, select Select a file, browse to and select the CSV file that contains the phone numbers that you want to transfer, and then select Next.Īfter you upload your LOA, submit your order.

Other details including the name of your current service provider, your account number, and your service address.

For example, for a North America number, use +1XXXYYYZZZZ format.

Billing telephone number (BTN): Your BTN in E.164 format, which requires a + sign to prepend the number.

Your organization name and contact details of the person requesting the transfer.

Port type: Whether you're doing a full-port to transfer all your numbers or a partial-port to transfer some of your numbers.

Transferred date: Transfer date issued by your current service provider.

If you enter multiple email addresses, separate each with a semicolon.

Notification emails: Email addresses to receive order notifications.

What you see on this page may be different from what's described here. Each country and region has different regulations on the information that's required to port numbers. The information displayed on this page is determined by the country or region and number type. On the Add account information page, complete the following, and then select Next. For example, users, or conferencing or voice features.

Numbers assigned to: What the numbers are assigned to.

Phone number type: Type of number, such as geographic or toll-free numbers.

Country or region: Country or region where you're getting numbers.

On the Select location and number type page, specify the following, and then select Next:

Review the information on the Get started page, and then when you're ready, select Next. Select Numbers, and then select Port to start the porting wizard.

In the left navigation of the Microsoft Teams admin center, go to Voice > Phone numbers. Create a port order and transfer your phone numbers to Teams To find our more, please refer to your country or region specific documents to see available support for porting service. Porting availability for Toll-free phone numbers may vary by country and region. We process port orders for transferring phone numbers only on United States business days and not on public holidays or weekends.

Att port status